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Client Servicing · Open role

Client Partner

New Delhi, Hybrid
Location
Full-time
Employment type
6+ years
Experience
Sep 2026
Posted

You'll own a portfolio of three to five enterprise client relationships, acting as the single accountable point of contact from scoping through delivery to renewal and growth. This isn't a relationship-management role layered on top of someone else's delivery accountability - you carry both.

You'll work directly with engineering, design and growth practice leads to scope engagements realistically, and with clients' own stakeholders - often at CXO level - to keep delivery aligned with what actually matters to their business.

What you'll do

  • Own end-to-end relationship accountability for 3-5 enterprise client accounts.
  • Scope new engagements realistically, working directly with engineering, design and growth practice leads.
  • Track delivery accountability across every workstream in your accounts, not just the commercial relationship.
  • Identify and develop account-growth opportunities within existing client relationships.
  • Present strategy, progress and difficult updates directly to client stakeholders, including at CXO level.
  • Escalate and resolve delivery risk before it becomes a client-trust problem.

What we're looking for

  • 6+ years of client-facing experience in a technology, consulting or agency context.
  • Demonstrated ownership of enterprise client relationships, including commercial accountability.
  • Comfort scoping technical engagements without a technical background, working closely with practice leads.
  • Strong written and verbal communication, including presenting difficult updates clearly.
  • Experience managing multiple concurrent client relationships without dropped threads.

Nice to have, not required

  • Experience specifically in BFSI, healthcare or hospitality client relationships.
  • Familiarity with agile delivery methodology and how it affects client communication.
  • A background that includes both agency-side and client-side experience.
What we offer

The essentials for this role

Family health insurance
Comprehensive cover for you and your immediate family, plus mental health support.
Annual learning budget
For courses, certifications and conferences - with a manager who checks in when it's going unused.
Client relationship autonomy
Real commercial and delivery ownership of your accounts, with practice leads as partners, not approval gates.
How hiring works for this role

Four steps, two to three weeks, an answer either way.

01

A 30-minute intro call

With the hiring manager directly - a real conversation about the role and what you're looking for next.

02

A mock client scoping exercise

Walk through a realistic, anonymised client brief and present how you'd scope and staff it - a paid exercise scoped to about three hours.

03

A working session with the team

Meet the people you'd actually work with and ask them anything - this goes both ways.

04

A final conversation and a decision

A closing call with a practice lead, followed by a decision within a week either way.

Questions about this role

Frequently asked

Both, in the sense that matters most to us: you own the relationship end to end, including account growth, but you're also accountable for delivery outcomes - this isn't a handoff-after-signing role.

Typically three to five, depending on size and complexity, with named delivery accountability on each - not a shared book with unclear ownership.

Not a coding background, but genuine fluency in how our engineering and design work actually gets built is expected - enough to scope realistically and push back on a client ask that doesn't make sense.

Typically a mix drawn from BFSI, healthcare, hospitality and retail - the specific portfolio depends on your background and what's opening up at the time you join.
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Ready to apply?

If you'd rather own the outcome than just manage the relationship, let's talk.

Send us your details below. We review every application personally and respond within a week, either way.

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