Effective date: 01 october 2026 | Last updated: 30 October 2026
This Policy explains how Milleniance Softnet Pvt Ltd, operating under the Milleniance brand (“Milleniance”, “we”, “us” or “our”), collects, receives, uses, stores, discloses and otherwise processes personal data when you visit milleniance.com, contact us, request a proposal, subscribe to communications, apply for a role, attend an event or otherwise interact with us. It applies to Website visitors, prospective and existing customers, business contacts, suppliers, partners, candidates and other individuals involved in these activities.
Depending on the activity, Milleniance may determine the purpose and means of processing and act as a Data Fiduciary under the DPDP Act, or process personal data on a client's documented instructions as a Data Processor. The role must be assessed activity by activity. Where we process data for a client, the client's notice and the applicable contract or data processing addendum may govern that processing. This Policy does not replace a client-specific notice or agreement.
We do not intentionally request sensitive personal data through general Website forms. Please do not submit such information unless specifically requested through an appropriate process.
We may collect data directly from you; from your organisation or authorised representatives; from public professional sources; from recruitment or event partners; from service providers supporting our Website, CRM or communications; and automatically from your browser or device.
Where the DPDP Act applies and the relevant provisions are in force, we will process personal data on consent or a permitted legitimate use under the Act, as applicable. Where consent is relied upon, it must be free, specific, informed, unconditional, unambiguous and indicated by clear affirmative action. We will explain the purpose and provide a way to withdraw consent or raise a grievance. Withdrawal does not affect processing lawfully undertaken before withdrawal. We will not bundle optional marketing consent with a request necessary to respond to an enquiry. Other applicable laws may require a different legal analysis.
You may unsubscribe from marketing using the unsubscribe link or by contacting us. Service, transactional, security or legally required communications may continue where permitted. We may retain a minimal suppression record to honour your opt-out.
We may use necessary cookies for core functionality, security and remembering privacy choices. Subject to your choices and applicable law, we may also use functional, analytics, performance or advertising technologies. The actual providers, purposes and durations must be confirmed through a production Website scan and listed in the Cookie Policy/preference centre. Optional technologies must respect the user's choices and applicable law.
We do not sell personal data as a standalone business. We may share data on a need-to-know basis with personnel and authorised contractors; hosting, cloud, cybersecurity, analytics, CRM, email, telephony, recruitment, payment and project-management providers; professional advisers and auditors; clients or partners where your request requires it; authorities where required or permitted by law; and transaction counterparties in a merger, restructuring or sale. Providers acting on our behalf must be subject to appropriate confidentiality, security and processing obligations. The actual recipient and processor register must be maintained internally.
Some service providers or infrastructure may process or store data outside India. We will comply with restrictions and conditions applicable under Indian law and use appropriate contractual and technical safeguards. Actual destinations and vendors must be confirmed from provider and hosting configurations before publication.
We retain personal data only for as long as reasonably necessary for the stated purpose, service delivery, contractual duties, statutory records, dispute resolution and legal claims. Retention varies by category. When no longer required, we will delete, anonymise or securely dispose of the data, subject to legal retention obligations, litigation holds, backups and technical limitations. The Company must approve and implement a retention schedule before publishing fixed periods.
We maintain reasonable technical and organisational safeguards proportionate to risk, which may include access controls, least privilege, authentication, encryption where appropriate, secure development, vulnerability management, backups, logging, confidentiality obligations, vendor due diligence and incident response. No system can be guaranteed completely secure. We maintain a process to assess, contain, investigate, remediate and document suspected personal data breaches and will notify affected individuals and competent authorities where and as required by applicable law.
Subject to applicable law and commencement, rights may include obtaining information about personal data processed, correction or completion, erasure where permitted, withdrawal of consent, grievance redressal and nomination of another person in the event of death or incapacity. Rights may be subject to identity verification, legal exceptions and retention duties.
To submit a request, email contact@milleniance.com with the subject “Privacy Rights Request”, your name, contact details, the nature of the request and enough information to locate relevant records. Do not send passwords, full identity-document numbers or unnecessary sensitive information. We may request proportionate verification. We will respond within applicable statutory periods or the approved internal service standard. You may have rights to approach the competent authority or Data Protection Board once the relevant mechanisms are operative.
The Website and our business services are intended for business and general audiences, not children. We do not knowingly seek to collect children's personal data through the Website. If a parent or lawful guardian believes a child has submitted data, contact contact@milleniance.com. We will assess and take appropriate action under applicable law. We will not knowingly engage in tracking, behavioural monitoring or targeted advertising directed at children where prohibited.
We may use automated or AI-assisted tools for internal productivity, support, content workflows, analytics or service delivery. Where personal data is processed through an AI or external platform, we will assess purpose, minimisation, provider terms, security, retention and transfer implications. Do not submit confidential or personal data to an AI-enabled form unless the relevant notice and safeguards expressly permit it.
We may update this Policy for legal, technical, vendor or business changes and will publish the updated version and date. Privacy/Grievance contact: sandeep.shukla@milleniance.com. Address: JG-28, Malviya Nagar, New Delhi, Pin-110017. Do not describe an employee as a statutory Data Protection Officer unless that appointment is legally required and validly made.