Grievance Redressal

1. Contact

Privacy and grievance email: contact@milleniance.com. Grievance contact: Sandeep Shukla sandeep.shukla@milleniance.com Postal address: JG-28, Malviya Nagar, New Delhi, Pin-110017..

2. Request information

Please provide your name, preferred contact details, a clear description of the request or concern, relevant dates and the service or interaction involved. Do not include passwords, payment-card details or unnecessary identity documents. We may request proportionate verification.

3. Internal workflow

• Log the request, date, channel, category and assigned owner.
• Verify identity proportionately and collect no more information than necessary.
• Identify relevant systems, teams, processors and records; preserve records where legally required.
• Assess the request under applicable law, contract and retention obligations.
• Respond within the statutory period where one applies, or the approved internal standard if no statutory period applies.
• Record the decision, action, reasons for any refusal or limitation and escalation information.

Recommended internal service target (approve before publication): acknowledge within 2 business days and provide a substantive response within 15 calendar days where reasonably practicable. This is an internal target only; a shorter statutory period takes precedence. An internal review may be requested at admin@milleniance.com. This process does not limit statutory rights.