Every architecture decision - consent capture, data residency, access logging - has to hold up under a DPDP Act review and an NABH audit, not just a demo.
A downed OPD queue or pharmacy billing system is a clinical risk before it's an engineering ticket. We design and staff for that reality.
Most engagements are integration-first: new digital experience, existing hospital information system or LIS, zero tolerance for a mismatched patient record.
A data breach or a system outage is simultaneously a patient-safety incident, a regulatory disclosure and a communications event - which is why we run technology and PR under one accountable team.
Hospitals and health-tech platforms rarely need just a website or just a campaign. Below is the full register of what our healthcare practice covers, run by the same senior team from first briefing to delivery.
Recent scope has included re-platforming a multi-step appointment journey into a single-session flow, building self-service patient portals for multi-specialty hospital chains, and redesigning pharmacy ordering around drop-off data rather than assumption.
Includes integration with hospital information systems and lab information systems, real-time bed and appointment-availability pipelines, and managed operations with contracted uptime SLAs reported against monthly, not summarised at renewal.
Runs alongside the technology practice rather than after it - the same team that knows your architecture drafts the incident communication, so the two stories never contradict each other.
Planned against the same funnel the digital team owns, so a community health camp and an appointment-booking push are measured on one dashboard, not two.
Consent capture, purpose limitation and data-retention design aligned to India's Digital Personal Data Protection Act for patient and health data.
Architecture reviewed against Ayushman Bharat Digital Mission data-exchange and HL7 FHIR interoperability expectations before any patient record leaves the drawing board.
Development and infrastructure practices aligned to ISO 27001 control objectives and healthcare-grade access controls for any records-adjacent build.
Documentation, logging and escalation paths built so an NABH audit or a security incident is a review, not a scramble.
We align our engagement structure and technical controls to these standards; facility-specific accreditation and regulatory sign-off remain the client's own compliance function.
The person who scopes your engagement is the person accountable for it - reachable directly through delivery, not behind an account-manager relay.
Regular structured reviews with delivery, security and - where relevant - your medical and compliance function, not just a sponsor-only status call.
SLA terms are negotiated up front and reported against, not summarised in a slide at the end of the quarter.
If something goes wrong, the escalation path - technical and communications - is agreed before it's ever needed.
A confidential 30-minute briefing with Rohan and a senior architect - no sales deck, scoped around your specific compliance and uptime constraints. We respond within one business day.
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