Every architecture decision - data residency, audit trails, vendor outsourcing terms - has to hold up under an RBI inspection, not just a demo.
An outage on a lending or payments platform is a headline risk before it's an engineering ticket. We design and staff for that reality.
Most engagements are integration-first: new digital experience, existing core banking or loan management system, zero tolerance for reconciliation errors.
A breach or an outage is simultaneously a security incident, a regulatory disclosure and a communications event - which is why we run technology and PR under one accountable team.
Institutions rarely need just a website or just a campaign. Below is the full register of what our BFSI practice covers, run by the same senior team from first briefing to delivery.
Recent scope has included re-platforming a five-step onboarding journey into a single-session flow, building self-service loan-servicing portals for retail lending books, and redesigning payment journeys around drop-off data rather than assumption.
Includes integration with core banking and loan management systems, real-time reconciliation pipelines, and managed operations with contracted uptime SLAs reported against monthly, not summarised at renewal.
Runs alongside the technology practice rather than after it - the same team that knows your architecture drafts the incident communication, so the two stories never contradict each other.
Planned against the same funnel the digital team owns, so a regional launch and an onboarding-conversion push are measured on one dashboard, not two.
Engagement structure, escalation paths and vendor-risk documentation aligned to RBI's Master Direction on outsourcing of IT services for regulated entities.
Architecture reviewed against RBI's payment-data storage requirements before any customer data leaves the drawing board.
Development and infrastructure practices aligned to ISO 27001 control objectives and PCI-DSS principles for any payments-adjacent build.
Documentation, logging and escalation paths built so a regulatory audit or a security incident is a review, not a scramble.
We align our engagement structure and technical controls to these standards; institution-specific certification and regulatory sign-off remain the client's own compliance function.
The person who scopes your engagement is the person accountable for it - reachable directly through delivery, not behind an account-manager relay.
Regular structured reviews with delivery, security and - where relevant - your compliance function, not just a sponsor-only status call.
SLA terms are negotiated up front and reported against, not summarised in a slide at the end of the quarter.
If something goes wrong, the escalation path - technical and communications - is agreed before it's ever needed.
A confidential 30-minute briefing with Rohan and a senior architect - no sales deck, scoped around your specific compliance and uptime constraints. We respond within one business day.
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